DM email alerts fire 15 minutes after someone messages you — but only under specific conditions. If they're not coming, one of a few things is usually the cause.
How DM emails actually work
- A member sends you a DM.
- The system schedules an email alert for 15 minutes later.
- If you read the message in the chamber app during that 15-minute window, the email is cancelled automatically.
- If the message is still unread at the 15-minute mark, the email sends.
This avoids an inbox flood for anyone who's active in the app and only emails when you actually miss a message.
Troubleshooting: no DM emails coming in
Check your preference.
- Open Notification Settings.
- Make sure the Direct Messages toggle is ON.
- This auto-saves — no Save button to click.
Check you're actually missing them in-app.
If you always read DMs before 15 minutes pass (because you're signed in and the in-app notification grabs your attention), the cancellation logic will prevent the email. That's working as intended.
Check your inbox & spam.
- Search for sender domain
signalhillchamber.orgor our sending domain. - Move any found emails out of spam. Add the sender to your contacts so future emails land in the inbox.
- If your workplace filters outside email, ask IT to allowlist our sending domain.
Group chats won't email at all.
Email alerts only fire for 1-on-1 DMs. If the messages are in a group thread, no email is expected.
Still not receiving DM emails?
Contact us. We have delivery logs and can see:
- Whether we attempted to send you a DM email
- Whether your email provider accepted it
- Whether it bounced, was rejected, or went to spam