FAQ & Troubleshooting
Common issues and fast fixes for the support experience.
5 articles
What File Types Can I Upload to Support Chat?
JPEG, PNG, GIF, WebP, HEIC, and PDF. Max 10 MB per file.
Why Did My Image Upload Fail in Support Chat?
Usually file size, format, or a flaky network. Walk through the checklist.
How to Share Screenshots with Support
Capture shortcuts for Mac, Windows, iPhone, Android. Then attach in chat or email.
Common Fixes for Loading or Refresh Issues
Hard refresh, sign-in/out, different browser, different network — in that order.
How to Report a Bug with Steps and Screenshots
Follow the 8-part template: page, goal, expected, actual, steps, screenshots, environment, tried.