Screenshots are often the fastest way to show us what you're seeing. Here's how to grab and share one quickly on each platform.
Capture a screenshot
Mac:
- Full screen: Cmd + Shift + 3
- Portion: Cmd + Shift + 4, then drag over the area
- Window: Cmd + Shift + 4, then Space, then click a window
Windows:
- Full screen: Print Screen key
- Active window: Alt + Print Screen
- Portion: Win + Shift + S, drag over the area
iPhone:
- Side button + Volume Up at the same time
Android:
- Power + Volume Down at the same time (varies by device)
Share it with support
- Open support chat from the chat bubble on any page.
- Click the paperclip/attach icon in the chat composer.
- Select your screenshot.
- Send. See What File Types Can I Upload to Support Chat? for supported formats.
Make your screenshot useful
- Include relevant context — the error, the button, the URL in the address bar.
- Exclude sensitive info — credit card numbers, passwords, names of non-involved people.
- Crop tightly — we only need to see what's wrong, not your whole desktop.
Don't have chat access?
Use Contact — attach the image directly in the form.
Still need help?
If uploads keep failing, see Why Did My Image Upload Fail in Support Chat?.