When you attach files to a support chat, we accept common image and document formats. Here's what works and what doesn't.
Accepted file types
- Images: JPEG, PNG, GIF, WebP, HEIC
- Documents: PDF (most common for invoices/receipts)
- Other: depending on your browser, most standard formats are supported
Size limit
- Max: 10 MB per file
- Recommended: under 2 MB for faster uploads
Common issues
- HEIC images (from iPhone) usually work but sometimes fail on older browsers. If yours fails, convert to JPEG: on iPhone, share the photo and choose "Save to Files" to get a JPEG.
- Very large screenshots can exceed 10 MB. Crop to just the relevant area before uploading.
- Unusual formats (e.g.,
.tiff,.heif, RAW camera formats) aren't supported — convert to JPEG or PNG.
Can I upload videos?
Not directly in chat. If you need to share a video (e.g., a screen recording), upload it to Google Drive or Dropbox and paste the shareable link in chat.
Still need help?
If a file keeps failing, see Why Did My Image Upload Fail in Support Chat? or contact us.